FAQs

Frequently Asked Questions

1. What material are your Pathani Chapals made from?

Our Pathani Chapals are handcrafted using premium-quality leather, selected for its durability, comfort, and timeless finish. Every pair is carefully stitched to ensure long-lasting wear.

2. Are your chapals made in Pakistan?

Yes. Our footwear is proudly handcrafted in Pakistan by skilled artisans, combining traditional craftsmanship with modern comfort.

3. How do I choose the correct size?

We recommend ordering your regular shoe size. If you're between sizes or need assistance, refer to our Size Guide or contact our support team before placing your order.

4. Are the chapals comfortable for everyday wear?

Absolutely. Our chapals are designed with comfort in mind, featuring soft leather, durable soles, and a comfortable fit suitable for daily use as well as special occasions.

5. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) across Pakistan for your convenience.

6. How long does delivery take?

Orders are typically delivered within 3–7 working days, depending on your location.

7. What are the delivery charges?

We offer Free Delivery on selected promotions. Otherwise, shipping charges are displayed during checkout before you confirm your order.

8. Can I exchange my size?

Yes. If the size doesn't fit, you can request an exchange within 7 days of receiving your order, provided the product is unused and in its original condition.

9. Do you accept returns?

Yes. If you receive a defective or incorrect product, we'll gladly arrange a replacement or return according to our Return Policy.

10. How should I care for my leather chapals?

Clean with a soft dry cloth.
Avoid prolonged exposure to water.
Store in a cool, dry place.
Use a quality leather conditioner occasionally to maintain softness and shine.

11. Will the leather soften over time?

Yes. Genuine leather naturally molds to your feet after a few wears, providing an even more comfortable fit.

12. Are the product photos real?

Yes. We strive to display our products as accurately as possible. Minor variations in color may occur due to lighting and screen settings.

13. Can I track my order?

Yes. Once your order is shipped, you'll receive a tracking number via SMS or WhatsApp so you can monitor your delivery.

14. How can I contact customer support?

You can reach us through WhatsApp, email, or our social media pages. Our support team is happy to assist you with orders, sizing, exchanges, or any questions.